Meet the Team
At Ratcliff IT, we’re passionate about putting the right people in the right roles, every time. We’re very proud to have such an experienced team, it’s how we ensure the highest quality of service—every time. We want our clients to know they can trust us and see that there’s a real person behind the screen that they will enjoy talking to.
James Ratcliff
Founder and Managing Director
James has worked in the IT industry for 20 years and is a self-proclaimed ‘recovering techie’. He’s not a geek (but also definitely a geek!)
James is experienced in solving problems and taking care of the needs of small business. As he and his business have grown, serving and growing clients, staff and their families has become his purpose. Seeing his staff and clients grow personally and professionally is his real motivation, along with his family. He’s a bit of an embarrassing dad.
James has loads of diverse hobbies: he loves the gym, boxing and he’s even a qualified rescue scuba diver! He loves movies, with his favourites being Citizen Kane, Jaws and Interstellar...but it might be safer not to talk to him about F1 as he’s an avid fan and has watched every weekend since the 80s.
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Debbie Keeley
Managed Services and Client Success Lead
Debbie has spent six years with Ratcliff IT, supporting the technical team in ensuring that our clients receive the best service, at the very high standards we’ve set for ourselves. She’s also a client experience whizz and will be able to answer any of your billing and operational related queries.
In her personal life, she’s a taxi driver for her son’s football matches and a chef for her three-year-old daughter who loves to eat! She also enjoys reading, running, and cheering on her football team, Tottenham Hotspur.
Filipe Da Costa
Technical Lead
Filipe is approaching his two year anniversary with the Ratcliff IT team. With over 20 years’ experience in the IT industry, Filipe oversees a team of skilled and dedicated professionals who are committed to providing a high standard of support.
In his personal life, Filipe is father to the most independent two year old daughter. He also enjoys a good book and watching probably any sport you can name.
Carrie Fulton
Marketing Lead
Carrie has been with Ratcliff IT for three years, working hard to make sure that clients and prospects know about all the great stuff we do. Carrie is also responsible for keeping our clients up to date with industry knowledge and any Ratcliff IT updates.
Outside of work, Carrie keeps her hands full messing around with her family, which includes her two brilliant young boys.
She also loves to binge watch a great box set and enjoys a G&T in the sunshine!
Our Values
Everything we do is underpinned by our five key values. That’s the Ratcliff IT way.
Strive for Excellence
We always put in 100% effort and strive for excellence in everything we do.
Always
be Fair
At Ratcliff IT we do the right thing for everyone: our clients, our business and our staff.
Deliver on what we Say
What we say matters. We pride ourselves on our responsiveness, so we’ll always follow up with you.
Can Do Attitude
Ratcliff IT employees have a willing, committed, outward mindset focused on serving the needs of others.
No
Geeks
We fill our team with bright, personable, friendly staff who love the work they do and commit to a no jargon approach!
